Privacy policy

FLIP Privacy Policy

Last updated: November 8th, 2026

1. About Us

FLIP operates under Brands Flip, [full registered legal business name, if different] (“we,” “us” or “our”). This Privacy Policy explains how we collect, use and share personal information when you visit brandsflip.com, place an order or contact us.

Business address: [full business address]
Email: info@brandsflip.com

2. Information We Collect

When you place an order, contact us or otherwise use our website, we may collect information you provide, including your name, phone number, email address, delivery address, order details and messages.

We may also collect information about your device and interactions with our website through cookies and similar technologies, depending on how our website and tools are configured.

3. How We Use Your Information

We use personal information to:

  • Process and manage your orders.
  • Arrange delivery and cash collection.
  • Communicate with you about your order.
  • Respond to your questions and customer service requests.
  • Handle returns and resolve issues relating to your order.
  • Understand how visitors use our website and measure advertising effectiveness.
  • Meet applicable legal, tax and accounting requirements.

Where applicable, we may also use your information to help show relevant advertisements and send marketing communications, subject to the choices and requirements that apply.

4. Payments

Orders are paid for by cash on delivery. We do not ask you to enter payment-card details to pay for these orders. We use order amounts and payment-status information to manage purchases and cash collection.

5. How We Share Your Information

We share information with service providers where needed to operate our business:

  • Delivery company: We share information needed to deliver your order and collect payment, such as your name, phone number, delivery address and relevant order details. Our delivery company is [delivery company name].
  • Shopify: Our store is hosted on Shopify, which processes information to operate the online store and provide its services. You can read Shopify’s Consumer Privacy Policy.
  • Meta: We use Meta Pixel, which may share information about website activity with Meta for analytics and advertising. See the Meta Pixel section below.

We may also disclose information where required by law or to protect our legal rights. 

6. Meta Pixel

We use Meta Pixel to understand how visitors interact with our website, measure the effectiveness of our advertising, and help show relevant advertisements on Facebook and Instagram.

Depending on how it is configured, Meta Pixel may collect and share information about website activity with Meta, such as pages or products viewed, items added to a cart and purchases. You can learn more in Meta’s Privacy Policy.

7. Cookies and Your Choices

Cookies are small files stored on your device. Our Cookie preferences panel describes these categories:

  • Required: Support essential website functions.
  • Personalization: Help tailor your experience.
  • Marketing: Support advertising and marketing.
  • Analytics: Help us understand how visitors use the website.

You can open Cookie preferences in the website footer to review your choices. The panel offers Accept all, Decline all and Save my choices. Required cookies are treated separately from optional categories.

8. Marketing Communications

[If FLIP sends promotional email, SMS or WhatsApp messages, explain the channels used, how customers sign up and how they can unsubscribe. If you do not send marketing messages, remove this section.]

9. Keeping Your Information

We keep your personal information for as long as necessary for the purposes described in this Privacy Policy. This includes processing and delivering orders, handling returns and customer enquiries, meeting applicable tax and accounting requirements, and resolving disputes or legal claims.

How long we keep information depends on the type of information, why we need it, and any applicable legal requirements. When information is no longer needed, we will securely delete or anonymise it.

10. International Processing

Shopify and Meta may process information outside your country.

11. Your Privacy Rights

Depending on the law that applies, you may have rights to access or correct your personal information, request deletion, object to certain uses or withdraw consent. Some requests may be subject to legal exceptions.

To ask a privacy question or make a request, contact us at info@brandsflip.com. We may need information to verify your identity before responding.

12. Changes to This Policy

We may update this Privacy Policy when our practices or applicable requirements change. The date at the top shows when it was last updated.